ABOUT MY PRODUCTS
All KP products are designed by me out of my Melbourne-based studio and produced by a dream team combo of my very own hands and some very carefully chosen manufacturers. I have a direct relationship with every manufacturer or supplier that I use so as to guarantee a quality product made by great humans for you to enjoy! All product packaging is printed locally in Melbourne and is hand cut and cornered by me for that lil’ personal touch. Kitiya Palaskas products are inspired by the all the fun, joyous and kitschy things in this world and are guaranteed to inject a little burst of quirkiness and colour into your wardrobe/home/life!
You can find all sorts of KP products in my Gift Shop!
Payments for all orders are processed securely through Stripe or Paypal. Most major credit cards are accepted. I cannot accept cash, cheque, or Diners payments via my online shop at this time.
EXCHANGES AND RETURNS
At this stage I am unable to accept change-of-mind returns or exchanges on any of my items, however I am confident you will love your KP order as much as I did making it! I endeavour to provide a true representation of each item through my product photographs and by including details like measurements where necessary. If you are unsure of an item, please email me prior to purchase so I can assist with any queries you may have. In the case of an item arriving damaged or faulty, please contact me within 7 days of the date of delivery to discuss an exchange or replacement.
I am pleased to offer shipping to any country around the world. Orders are currently packed and shipped twice a week on a Monday and Friday from my studio in Melbourne, Australia. I offer handy flat-rate shipping fees for both domestic and international orders.
Domestic orders are shipped via Australia Post regular parcel post. A confirmation email and corresponding tracking number will be sent to you after your order has shipped. Domestic orders are likely to be delivered approximately 2-4 days from the date of shipping, depending on your location within Australia.
International orders are shipped via Australia Post and may take up to 2-3 weeks to be delivered, depending on your location. Tracking is not currently available for international orders.
Small Goods postage option
For small quantities of small-sized products, you may select the Small Goods postage option (mailed at a reduced rate of $5). To qualify for the Small Goods option your order needs to comprise of enamel pins and/or patches only. The quantity of items must be 6 or under. Please note, there is no tracking available on Small Goods option. If you wish to include tracking with your order, please choose the regular postage option instead.
Express shipping is available for domestic orders. Please select this option at checkout. For international express post delivery, please email me before placing your order and I can provide you with some postage options.
All wholesale orders are shipped in a pre-paid 500g Express Post satchel. Wholesale customers (stockists of KP products) must choose this postage option at checkout.
I cannot take responsibility for any delays relating to Australia Post services as once an order has been shipped, it is out of my control. I will work with Australia Post to resolve any issues relating to missing or undelivered orders. In the rare case that items are not delivered, I will fully investigate with Australia Post, and the outcome will be determined on a case by case basis. Please ensure all of your contact details are correct at the time of placing your order, as I cannot take responsibility for address errors. In the case of a redelivery needing to occur, the customer will pay all additional postage fees.
All orders come packaged on individual backing cards, sealed inside colourful paper bags, making them perfect for gifting! All acrylic products are shipped in sturdy and protective cardboard mailers to prevent breakages. Smaller, more sturdy items (like enamel pins) are packaged in protective bubble-wrap mailers.
Where possible I have attempted to operate my retail business with sustainability in mind. While this is an evolving work in progress, I am proud to have implemented the following sustainable business practices:
- All backing cards are printed on recycled card stock using soy-based Risograph inks
- No plastic is used in my packaging with the exception of my range of drink stirrers (which come packaged in a plastic sleeve for hygiene purposes)
- As of November 2016 you will no longer receive a printed packing slip with your order – confirmation of your purchase will be sent to you via email
- Orders are shipped in recyclable cardboard mailers or bubble-wrap mailers (which can be recycled via soft plastic recycling facilities)
- Working with laser-cut acrylic can produce a variety of offcuts. These are sent to a local facility here in Melbourne to be recycled into other acrylic products. I am working towards replacing the acrylic I currently use with 100% post-consumer recycled acrylic
I encourage all my customers to re-use or recycle their KP packaging. Soft plastics such as protective sleeves and bubble-wrap mailers can be recycled within Australia at most Coles or Woolworths stores as part of their soft plastic recycling scheme, and for international customers via similar soft plastic recycling programs overseas.
With a bit of TLC you can ensure that your Kitiya Palaskas items remain in great shape so you can enjoy them for years to come!
Laser-cut acrylic designs can be fragile. I would recommend storing any acrylic products separately to other accessories, jewellery, or make-up products to avoid breakage or surface scratching. A quick polish with a soft cloth will get rid of any smudges or fingerprints on your acrylic goodies or enamel pins.
Felt pennants are not washer-safe. You can gently ‘spot clean’ your pennants using a piece of masking tape to carefully remove dust and particles.
While all my embroidered patches come with iron-on adhesive backings, I would also suggest stitching them in place for extra durability. Or, try stitching only, so you can swap them to different garments whenever you want!